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Update Your Contact Information

Important changes are coming to your Ohio Medicaid plan. Update your contact information to stay informed about your Medicaid plan and coverage.

If you are one of the more than 3 million Ohioans covered by Medicaid, 2022 is going to be a stand-out year. In July, we introduce our Next Generation managed care program, putting you in the center of care. Between now and then we’ll have lots of news to share that affects your benefits and coverage.

Attention Ohio Medicaid Members – Update Your Contact Information
Follow these steps to update your information:
  1. Gather your most up-to-date information, which includes you name, home address, mailing address, phone number, and email address. Also have your social security number or Medicaid case number available to verify your identity.
  2. Select your county from the dropdown box below.
  3. You have two options to update your information. You can contact a case worker through you local department of job and family services, or if you have an Ohio Benefits Self-Service account, you can report a change through the online portal.
Which county do you live in?
Adams County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Adams County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Adams County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Allen County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Allen County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Allen County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Ashland County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Ashland County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Ashland County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Ashtabula County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Ashtabula County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Ashtabula County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Athens County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Athens County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Athens County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Auglaize County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Auglaize County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Auglaize County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Belmont County JFS

Update your contact information through the following:

Belmont County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Belmont County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Brown County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Brown County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Brown County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Butler County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Butler County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Butler County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Carroll County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Carroll County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Carroll County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Champaign County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Champaign County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Champaign County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Clark County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Clark County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Clark County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Clermont County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Clermont County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Clermont County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Clinton County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Clinton County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Clinton County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Columbiana County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Columbiana County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Columbiana County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Coshocton County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Coshocton County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Coshocton County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Crawford County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Crawford County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Crawford County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Cuyahoga County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Cuyahoga County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Cuyahoga County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Darke County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Darke County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Darke County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Defiance County JFS

Update your contact information through the following:

Defiance County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Defiance County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Delaware County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Delaware County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Delaware County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Erie County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Erie County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Erie County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Fairfield County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Fairfield County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Fairfield County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Fayette County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Fayette County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Fayette County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Franklin County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Franklin County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Franklin County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Fulton County JFS

Update your contact information through the following:

Fulton County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Fulton County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Gallia County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Gallia County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Gallia County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Geauga County JFS

Update your contact information through the following:

Geauga County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Geauga County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Greene County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Greene County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Greene County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Guernsey County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Guernsey County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Guernsey County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Hamilton County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Hamilton County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Hamilton County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Hancock County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Hancock County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Hancock County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Hardin County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Hardin County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Hardin County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Harrison County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Harrison County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Harrison County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Henry County JFS

Update your contact information through the following:

Henry County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Henry County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Highland County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Highland County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Highland County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Hocking County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Hocking County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Hocking County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Holmes County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Holmes County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Holmes County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Huron County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Huron County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Huron County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Jackson County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Jackson County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Jackson County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Jefferson County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Jefferson County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Jefferson County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Knox County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Knox County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Knox County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Lake County JFS

Update your contact information through the following:

Lake County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Lake County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Lawrence County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Lawrence County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Lawrence County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Licking County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Licking County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Licking County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Logan County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Logan County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Logan County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Lorain County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Lorain County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Lorain County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Lucas County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Lucas County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Lucas County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Madison County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Madison County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Madison County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Mahoning County JFS

Update your contact information through the following:

Mahoning County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Mahoning County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Marion County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Marion County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Marion County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Medina County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Medina County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Medina County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Meigs County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Meigs County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Meigs County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Mercer County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Mercer County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Mercer County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Miami County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Miami County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Miami County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Monroe County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Monroe County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Monroe County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Montgomery County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Montgomery County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Montgomery County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Morgan County JFS

Update your contact information through the following:

Morgan County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Morgan County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Morrow County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Morrow County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Morrow County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Muskingum County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Muskingum County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Muskingum County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Noble County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Noble County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Noble County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Ottawa County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Ottawa County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Ottawa County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Paulding County JFS

Update your contact information through the following:

Paulding County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Paulding County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Perry County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Perry County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Perry County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Pickaway County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Pickaway County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Pickaway County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Pike County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Pike County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Pike County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Portage County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Portage County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Portage County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Preble County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Preble County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Preble County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Putnam County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Putnam County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Putnam County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Richland County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Richland County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Richland County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Ross County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Ross County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Ross County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Sandusky County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Sandusky County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Sandusky County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Scioto County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Scioto County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Scioto County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Seneca County JFS

Update your contact information through the following:

Seneca County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Seneca County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Shelby County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Shelby County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Shelby County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Stark County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Stark County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Stark County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Summit County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Summit County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Summit County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Trumbull County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Trumbull County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Trumbull County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Tuscarawas County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Tuscarawas County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Tuscarawas County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Union County JFS

Update your contact information through the following:

Union County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Union County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Van Wert County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Van Wert County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Van Wert County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Vinton County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Vinton County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Vinton County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Warren County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Warren County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Warren County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Washington County JFS

Update your contact information through the following:

Washington County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Washington County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Wayne County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Wayne County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Wayne County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Williams County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Williams County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Williams County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Wood County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Wood County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Wood County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Wyandot County JFS

Easily update your contact information by following these steps:

  1. Call 844-640-6446
  2. Select your language
  3. Select Option 2
  4. Enter your zip code
  5. Follow the prompts to report a change.
Wyandot County JFS Contact Information

Average wait times across Ohio are 15 minutes but vary depending on call volume.

If you are placed on hold during your call we encourage you to select the virtual hold option and a case worked will call you back.

Call Wyandot County JFS Office
Ohio Benefits Self-Service Portal

Individuals with an existing Ohio Benefits Self-Service Portal account can log in and report changes.

  1. Visit ssp.benefits.ohio.gov.
  2. Select the “Access My Benefits” tile.
  3. Select “Report a Change to My Case” from the dropdown and follow the prompts.
Frequently Asked Questions

Medicaid recipients need to update their contact information or verify that current contact information is accurate. You can do this through one of the following methods:

  • Contact your local JFS: The best and easiest option is to contact your county department of job and family services. You will speak directly with a case worker who can update your information. This is the quickest and easiest way to report a change to your contact information or verify your information is up-to-date.
  • Online Portal: If you have an Ohio Benefits Self-Service Portal account, you can login and report changes to your contact information.

If you do not update your information or are unsure if your contact information is correct, you may miss out on important Medicaid information and deadlines.

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